Latest Covid-19 Updates and FAQs – How we are supporting and protecting our customers and colleagues.

You are also welcome to arrange a virtual appointment with a member of our team in our showroom. We can arrange a video conference where we can go over your requirements and show you all the products and options we have available.

Yes. We are undertaking site surveys where it is safe to do so, or alternatively we can arrange a virtual appointment and survey your property remotely. Which means we can still provide accurate quotations and process orders.

Yes. We are able to undertake installation work where it is safe to do so and we can adhere to the current guidance.

Before your appointmentWhen you book we’ll ask if anyone in your home:

• Has Covid-19 symptoms
• Is shielding or vulnerable
• Has been asked to self-isolate

We will also call ahead on the day of your appointment to see if anything has changed.

During our visitFollowing the latest guidance our staff will:

• Wash or sanitise their hands before entering your home – and at regular intervals during the appointment.
• Keep at least two metres away from you at all times. And they’ll ask everyone in your home to do the same for them – ideally by staying in a different room
• Wear face masks and disposable or protective gloves as appropriate during the job
• If a job requires two engineers, they’ll only come together for tasks that need two pairs of hands and wear personal protective equipment (PPE) when they are not able to keep two metres apart.
• In line with official advice, our engineers aren’t wearing face coverings or respirator masks as standard in other cases.

• Where you can, please open doors and windows to ensure good ventilation while our engineer is in your home
• If possible, please ask everyone in your home to stay in another room while the engineer is working OR if not possible, keep at least two meters away from them at all times
• If anyone in your home has the NHS Track and Trace app, please make sure you keep your phones with you during the appointment to help keep the app alerts as accurate as possible
• Please let us know in advance if anyone in your home has Covid-19 symptoms in the two weeks before we visit OR has been asked to self-isolate for any reason.