Latest Covid-19 Updates and FAQs – How we are supporting and protecting our customers and colleagues.
Latest Covid-19 Updates and FAQs
Are you open for business?
Can I visit your showroom?
You are also welcome to arrange a virtual appointment with a member of our team in our showroom. We can arrange a video conference where we can go over your requirements and show you all the products and options we have available.
Can I have a free site survey?
Yes. We are undertaking site surveys where it is safe to do so, or alternatively we can arrange a virtual appointment and survey your property remotely. Which means we can still provide accurate quotations and process orders.
Are you undertaking installation work?
Yes. We are able to undertake installation work where it is safe to do so and we can adhere to the current guidance.
How will you work safely at my home?
Before your appointment
When you book we’ll ask if anyone in your home:
- Has Covid-19 symptoms
- Is shielding or vulnerable
- Has been asked to self-isolate
We will also call ahead on the day of your appointment to see if anything has changed.
During our visit
Following the latest guidance our staff will:
- Wash or sanitise their hands before entering your home – and at regular intervals during the appointment.
- Keep at least two metres away from you at all times. And they’ll ask everyone in your home to do the same for them – ideally by staying in a different room
- Wear face masks and disposable or protective gloves as appropriate during the job
- If a job requires two engineers, they’ll only come together for tasks that need two pairs of hands and wear personal protective equipment (PPE) when they are not able to keep two metres apart.
- In line with official advice, our engineers aren’t wearing face coverings or respirator masks as standard in other cases.
How you can help us keep everyone safe
- Where you can, please open doors and windows to ensure good ventilation while our engineer is in your home
- If possible, please ask everyone in your home to stay in another room while the engineer is working OR if not possible, keep at least two meters away from them at all times
- If anyone in your home has the NHS Track and Trace app, please make sure you keep your phones with you during the appointment to help keep the app alerts as accurate as possible
- Please let us know in advance if anyone in your home has Covid-19 symptoms in the two weeks before we visit OR has been asked to self-isolate for any reason.
What if I have an appointment booked but I could be at risk of Covid-19?
Are you still undertaking repairs?
Can I purchase spare parts and hand transmitters?
At this time it’s important that we all stay safe, look out for each other, be kind and generous.
In the meantime, if you have any queries, please get in touch…
And don’t forget to wash your hands.
Thanks
The ABi Team
We have been installing doors for over 40 years

Hormann Partner
We pride ourselves in the level of our customer service and the quality of our workmanship. Our status as the number one supplier of Garage Doors and Yorkshire’s main Hormann dealer has been achieved by consistently providing customers with competitively priced products and exemplary service.

Why Choose ABi?
We’re accredited with CERTASS and meet all the requirements to carry out the installation work to the standard that is required.
We’re fully accredited for your peace of mind

Door & Hardware Federation
Raising the standards in the door and hardware industry with training and adhering to the latest healthy & safety regulations.

Accredited
We’re accredited with CERTASS and meet all the requirements to carry out the installation work to the standard that is required.

Which? Trusted Trader
We’re proud to be endorsed by Which? Truster Trader as a reputable company that works to a high standard to carry out the work required.
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Visit our Showroom
Why not come down to our showroom and take a look at our range of products we offer.