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Resetting the Hormann BiSecur Supramatic Series 3 Operator

Hormann BiSecur Series 3 Operator Reset

Info Sheet: ABi008 – Resetting the Hormann BiSecur Supramatic Series 3 Operator

Please note: Make sure the emergency release is not engaged and the door is set to work automatically.

1. Disconnect or switch off the mains plug, and also the plug for the emergency battery if one is connected.

2. Press and hold the ‘PRG’ button whilst switching the mains power back on. The display will show ‘8.8.’ then ‘C’ then ‘U’ you can now release the PRG button.

3. Using the ‘up’ arrow select your garage door type – ‘1’ for sectional garage doors or ‘2’ for up and over garage doors.

4. Press and release the ‘PRG’ button and the display will show ‘L’ to indicate it is now in learn mode.

5. Press and release the ‘up’ arrow.

6. The door will now travel up and down automatically a number of times.

7. The door will finish in the open position and the display will eventually show a flashing ’11’

8. Press and release the ‘PRG’ button, the ’11’ should now stop flashing.

9. Press and release the ‘down’ arrow, the display should now show ’00’

10. Press the PRG button and the display will show a line to indicate the door is in the open position.

Please note: This procedure does not erase any devices (hand transmitters, keypads ect) that are coded in to the unit. These should still operate the door.

Video demonstrating procedure

More information

View PDF instructions.

View more Hormann how to guides.


7 comments on “Resetting the Hormann BiSecur Supramatic Series 3 Operator

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Ron May on February 6, 2017 11:28 am

Hi have the Hormann Supramatic P 3 door operator, after around 2 years working fine has suddenly started to stop part way on the up cycle, have greased and oiled all pivots with no joy. Any ideas.
Thanks Ron.

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Luke on February 6, 2017 7:02 pm

Is there any error code displaying when it stops? It could be a problem with the door. It would be worth setting the door to manual operation and opening and closing it by hand to see how the door operates. If it is sticking in places it could cause this. Also if it is a sectional type door then stopping on opening is often an indication that the springs need more tension.

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Tony Stephens on July 30, 2018 11:57 am

Hi I have a Supramatic opener. Had a power cut and opened door manually. Power back on followed instructions on pull tag and door closed from open position. Now won’t open, electrics OK but rail not moving, just a click and a code showing a 5 or S. suggestions please.

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Daniel on July 31, 2018 2:02 pm

Hello Tony,

Please make sure you have reconnected the operator back to the garage door by following this procedure;

Once you have reconnected the garage door back to the operator then proceed to follow the instructions to reset the garage door operator.

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Alan tyndel on October 12, 2019 9:40 pm

Hi, I have a supramatic opener. Functioned fine for 3 years then suddenly stopped working. There is a number 8 code on the operator. I have made sure the operator is connected to the garage door and have tried factory reset. All I get is number 8 when I try to get it to operate and no movement at all. Any ideas? Thanks in advance.

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Luke on October 14, 2019 2:18 pm

Hi, Error 8 is listed as ‘Travel command not possible’ – This could mean that there is an external device such as an IT3b connected that is set to lock the operator so it cant be operated. If there are no external devices wired in then it could indicate that the head unit is faulty.

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eekcage on December 12, 2019 6:54 pm

Same problem here. I went to retrain it then did it again shortly after.
– it fails to 8(dot)
– it moved the motor maybe a 20ms jolt after every factory reset (then fails to 8) (not just powercycles)
– disconnected all inputs
– even checked the hall effect sensor output and motor spin (bench supply)
– checked most components on the board
– wired button and old trained remote still work (goes from 8 to L briefly)
– found the 37v supply dead (even with relay bypassed)
– fed it 37v from external source
– same problem
– bin (probably a smoked eeprom?)

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