Resetting the Hormann BiSecur Supramatic Series 3 Operator
Please note: Make sure the emergency release is not engaged and the door is set to work automatically.
1. Disconnect or switch off the mains plug, and also the plug for the emergency battery if one is connected.
2. Press and hold the ‘PRG’ button whilst switching the mains power back on. The display will show ‘8.8.’ then ‘C’ then ‘U’ you can now release the PRG button.
3. Using the ‘up’ arrow select your garage door type – ‘1’ for sectional garage doors or ‘2’ for up and over garage doors.
4. Press and release the ‘PRG’ button and the display will show ‘L’ to indicate it is now in learn mode.
5. Press and release the ‘up’ arrow.
6. The door will now travel up and down automatically a number of times.
7. The door will finish in the open position and the display will eventually show a flashing ’11’
8. Press and release the ‘PRG’ button, the ’11’ should now stop flashing.
9. Press and release the ‘down’ arrow, the display should now show ’00’
10. Press the PRG button and the display will show a line to indicate the door is in the open position.
Please note: This procedure does not erase any devices (hand transmitters, keypads ect) that are coded in to the unit. These should still operate the door.
I am trying to reset myE3 unit as per you instructions but cannot get passed 88 C. U will not show so i cant get any further ,what do you suggest
Hi Ged, if the unit is definitely a series 3 it might be that something has failed within the unit. What is showing on the display after you let go of PRG when the C comes up?
Hi, I have run through the reset programme on my sectional Hoffmann door but the door returns from the closed position and opens up to a height of circa 30cm and the taught in forces code 5 flashes.
Any ideas please
Simon
Hello,
Number 5 on the display of a Hormann SupraMatic 3 means the door needs resetting or there might be an obstacle in the way of the door preventing it from closing.
The first thing I would try is putting the door on manual mode and moving it up and down to make sure the door is moving as it should with no obstruction.
See video here on manual procedure: https://www.youtube.com/watch?v=kFvxX3QnOyQ&t=2s
I would also check the tracks down the sides and make sure there clean and there’s nothing stopping the wheels from moving or slowing the door down. Then I would take a look at the cables on each side of the door to make sure there in good condition as well as taking a look at the garage door springs. If everything checks out okay and the door moves fine. Set the door back up in automatic mode using the video I posted and try resetting the door again a couple of times with the door in the closed position or you can try resetting it from the half way position.
If that fails to work It could be due to the door position or tension on the springs, you will have to call a specialist out to investigate further or in the unfortunate case it may be the motor has failed. Hopefully putting it on manual mode and then checking everything and putting it back on automatic mode then resetting the door will solve the problem. If the door needs adjusting its more common if you’ve had a new driveway and it interferes with the garage floor level or you have had a new garage floor put down that will effect how the door opens and closes.
Thanks.
Hi Cris,
It depends which model you have but if it is a series 3 Supramatic then error ‘3’ is an obstruction in closing and ‘5’ is an obstruction in opening. If you can’t see any obvious obstruction, it would be worth setting the door to manual operation and seeing how the door opens and closes without the motor connected. It could be that the door is stiff or sticking somewhere. It could also be a faulty roller or part that is catching somewhere intermittently.
Hi, my door sometimes doesn’t open or close. Over the display I’ll see the error code 3 or 5. Why? There are no obstructions.
How can I solve this issue?
Thanks for support
Hi, my door is currently staying 2-3cm open from the ground when in closed position. Will the reset function help in correcting this or do I need to do something else?
It would be worth trying to reset the limits but it could be something else causing the problem. It could be that the hand transmitters have been coded in to the ‘partial open’ position. You could test this as it would fully close using the buttons on the front of the head unit. It could also be a mechanical fault with the door. It would be worth setting the door to manual and opening and closing it by hand to see if you can feel any obstruction.
Same problem here. I went to retrain it then did it again shortly after.
– it fails to 8(dot)
– it moved the motor maybe a 20ms jolt after every factory reset (then fails to 8) (not just powercycles)
– disconnected all inputs
– even checked the hall effect sensor output and motor spin (bench supply)
– checked most components on the board
– wired button and old trained remote still work (goes from 8 to L briefly)
– found the 37v supply dead (even with relay bypassed)
– fed it 37v from external source
– same problem
– bin (probably a smoked eeprom?)
Hi, Error 8 is listed as ‘Travel command not possible’ – This could mean that there is an external device such as an IT3b connected that is set to lock the operator so it cant be operated. If there are no external devices wired in then it could indicate that the head unit is faulty.
Hi, I have a supramatic opener. Functioned fine for 3 years then suddenly stopped working. There is a number 8 code on the operator. I have made sure the operator is connected to the garage door and have tried factory reset. All I get is number 8 when I try to get it to operate and no movement at all. Any ideas? Thanks in advance.
Alan
Hi I have a Supramatic opener. Had a power cut and opened door manually. Power back on followed instructions on pull tag and door closed from open position. Now won’t open, electrics OK but rail not moving, just a click and a code showing a 5 or S. suggestions please.
Hello Tony,
Please make sure you have reconnected the operator back to the garage door by following this procedure;
https://abigaragedoors.co.uk/manual-and-automatic-operation-of-hormann-operators/
Once you have reconnected the garage door back to the operator then proceed to follow the instructions to reset the garage door operator.
Hi have the Hormann Supramatic P 3 door operator, after around 2 years working fine has suddenly started to stop part way on the up cycle, have greased and oiled all pivots with no joy. Any ideas.
Thanks Ron.
Hi,
Is there any error code displaying when it stops? It could be a problem with the door. It would be worth setting the door to manual operation and opening and closing it by hand to see how the door operates. If it is sticking in places it could cause this. Also if it is a sectional type door then stopping on opening is often an indication that the springs need more tension.