Resetting the Hormann BiSecur Supramatic Series 3 Operator
Please note: Make sure the emergency release is not engaged and the door is set to work automatically.
1. Disconnect or switch off the mains plug, and also the plug for the emergency battery if one is connected.
2. Press and hold the ‘PRG’ button whilst switching the mains power back on. The display will show ‘8.8.’ then ‘C’ then ‘U’ you can now release the PRG button.
3. Using the ‘up’ arrow select your garage door type – ‘1’ for sectional garage doors or ‘2’ for up and over garage doors.
4. Press and release the ‘PRG’ button and the display will show ‘L’ to indicate it is now in learn mode.
5. Press and release the ‘up’ arrow.
6. The door will now travel up and down automatically a number of times.
7. The door will finish in the open position and the display will eventually show a flashing ’11’
8. Press and release the ‘PRG’ button, the ’11’ should now stop flashing.
9. Press and release the ‘down’ arrow, the display should now show ’00’
10. Press the PRG button and the display will show a line to indicate the door is in the open position.
Please note: This procedure does not erase any devices (hand transmitters, keypads ect) that are coded in to the unit. These should still operate the door.
After each attempted Learn, I get 8 dot.
I do not have an IT 3b – and I don’t know what means:
“Release the operator for the control elements“.
(There is an entry keypad outside. Not lit, so should not be active.)
Background.
Trying to close….increasingly (but not always) the door would jolt somewhere below 2 feet off the ground – then bounce up and stay up.
No obstructions, so don’t know why.
After some attempts would eventually close.
Read something about resetting the Limit.
Did Factory Reset.
Tried to Learn.
Each time the door gets to from 8″ to 4″ off the ground, jolts – then goes to ground.
Then rises to about 8”, jolts, returns to ground and stops.
Flashes 8 dot.
Any tips would be much appreciated.
Thanks very much
Have you tried to operate the door on manual by hand? There could be an obstruction or issue with the movement of the door in the tracks. It may be catching somewhere or be stiff. If the door seems ok then you need to reset the door with no external devices wired into the motor head unit. ‘Release the operator for the control elements’ is a reference to external keypads / devices. Some have a ‘holiday mode’ which allows the user to lock the motor and stop it from operating. This feature may be switched on or a faulty device may be activating the mode. If there is no device wired in it could indicate a fault.
Thanks for the reply.
The door is a double. It is too heavy to lift by hand.
I’m 99.9% sure there is no obstruction.
“movement of the door in the tracks” ?
Both sides have been examined carefully.
I cannot see any distortion that would explain the “jolt”.
“reset the door with no external devices wired into the motor head unit“.
The only “wire” into the SupraMatic is the mains cable.
Outside is a keypad, which is wireless.
If that could be signalling (e.g. Holiday Mode)…
…How would I know ?
…How could I disable / reset ?
Thanks again.
Even if the door is a double the counterbalance springs should allow you to lift it by hand. If the springs have failed or need adjusting it could possibly cause the motor to stop. Also there can be an obstruction in the track. Sometimes the rollers have failed and they catch in the track. The holiday mode is only for wired keypads. If there are no wired devices this shouldn’t be an issue.
Thanks – and apologies for the delayed reply.
Success…
…by the astonishingly simple application of silicone spray to the springs, roller axles and many small door hinges.
The “jolt” has disappeared.
Just one thing…
Still could not lift the door by hand.
No obvious problem with the springs along the top….
(...except that the spring on one side is noticeably longer than the other)
Thanks for taking the time to answer.
Glad to hear you got it sorted! The springs can be different sizes, that wouldn’t be an issue. It may need more tension on the springs if it is really heavy to lift, but that is something that should be done by a qualified door technician.
I have been having a few issues with my doors over the past few weeks, oddly it seems to be after wind. I have always successfully reset them following your guide above. They are large sectional double width doors. However today, they are stuck in the down position with my car stuck in the garage. I have followed your reset steps as usual, however when it comes to the learn stage, I press the the up arrow, the motor begins, but error code 8 shows and nothing more happens?
Error code 8 usually relates to a hard wired keypad or push button. If you have an IT3b or similar pushbutton, there is a switch to lock the operator so it will not respond to a signal to activate the door. If this is turned on the motor will show 8 when you try to activate the door. Alternatively it could be a fault with the wiring or the external pushbutton itself. If you have any pushbuttons connected it would be worth unplugging them from the head unit. It could suggest a fault with the head unit, but it would be very unusal if this would happen simultanuiously with more than one door at the same time. Is the same fault happening on more than one door?
Thank you. No, it’s just this door . Having left it for two days, I’ve now been able to complete the reset . It was no longer showing 8, so I’ve been able to continue and reset. However I’m not convinced it won’t happen again
If it happens again, and there are no wired devices attached, it could indicate a fault with the head unit.
I am trying to reset myE3 unit as per you instructions but cannot get passed 88 C. U will not show so i cant get any further ,what do you suggest
Hi Ged, if the unit is definitely a series 3 it might be that something has failed within the unit. What is showing on the display after you let go of PRG when the C comes up?
Hi, I have run through the reset programme on my sectional Hoffmann door but the door returns from the closed position and opens up to a height of circa 30cm and the taught in forces code 5 flashes.
Any ideas please
Simon
Hello,
Number 5 on the display of a Hormann SupraMatic 3 means the door needs resetting or there might be an obstacle in the way of the door preventing it from closing.
The first thing I would try is putting the door on manual mode and moving it up and down to make sure the door is moving as it should with no obstruction.
See video here on manual procedure: https://www.youtube.com/watch?v=kFvxX3QnOyQ&t=2s
I would also check the tracks down the sides and make sure there clean and there’s nothing stopping the wheels from moving or slowing the door down. Then I would take a look at the cables on each side of the door to make sure there in good condition as well as taking a look at the garage door springs. If everything checks out okay and the door moves fine. Set the door back up in automatic mode using the video I posted and try resetting the door again a couple of times with the door in the closed position or you can try resetting it from the half way position.
If that fails to work It could be due to the door position or tension on the springs, you will have to call a specialist out to investigate further or in the unfortunate case it may be the motor has failed. Hopefully putting it on manual mode and then checking everything and putting it back on automatic mode then resetting the door will solve the problem. If the door needs adjusting its more common if you’ve had a new driveway and it interferes with the garage floor level or you have had a new garage floor put down that will effect how the door opens and closes.
Thanks.
Hi Cris,
It depends which model you have but if it is a series 3 Supramatic then error ‘3’ is an obstruction in closing and ‘5’ is an obstruction in opening. If you can’t see any obvious obstruction, it would be worth setting the door to manual operation and seeing how the door opens and closes without the motor connected. It could be that the door is stiff or sticking somewhere. It could also be a faulty roller or part that is catching somewhere intermittently.
Hi, my door sometimes doesn’t open or close. Over the display I’ll see the error code 3 or 5. Why? There are no obstructions.
How can I solve this issue?
Thanks for support
Hi, my door is currently staying 2-3cm open from the ground when in closed position. Will the reset function help in correcting this or do I need to do something else?
It would be worth trying to reset the limits but it could be something else causing the problem. It could be that the hand transmitters have been coded in to the ‘partial open’ position. You could test this as it would fully close using the buttons on the front of the head unit. It could also be a mechanical fault with the door. It would be worth setting the door to manual and opening and closing it by hand to see if you can feel any obstruction.
Same problem here. I went to retrain it then did it again shortly after.
– it fails to 8(dot)
– it moved the motor maybe a 20ms jolt after every factory reset (then fails to 8) (not just powercycles)
– disconnected all inputs
– even checked the hall effect sensor output and motor spin (bench supply)
– checked most components on the board
– wired button and old trained remote still work (goes from 8 to L briefly)
– found the 37v supply dead (even with relay bypassed)
– fed it 37v from external source
– same problem
– bin (probably a smoked eeprom?)
Hi, Error 8 is listed as ‘Travel command not possible’ – This could mean that there is an external device such as an IT3b connected that is set to lock the operator so it cant be operated. If there are no external devices wired in then it could indicate that the head unit is faulty.
Hi, I have a supramatic opener. Functioned fine for 3 years then suddenly stopped working. There is a number 8 code on the operator. I have made sure the operator is connected to the garage door and have tried factory reset. All I get is number 8 when I try to get it to operate and no movement at all. Any ideas? Thanks in advance.
Alan
Did you resolve this issue
Hi I have a Supramatic opener. Had a power cut and opened door manually. Power back on followed instructions on pull tag and door closed from open position. Now won’t open, electrics OK but rail not moving, just a click and a code showing a 5 or S. suggestions please.
Hello Tony,
Please make sure you have reconnected the operator back to the garage door by following this procedure;
https://abigaragedoors.co.uk/manual-and-automatic-operation-of-hormann-operators/
Once you have reconnected the garage door back to the operator then proceed to follow the instructions to reset the garage door operator.
Hi have the Hormann Supramatic P 3 door operator, after around 2 years working fine has suddenly started to stop part way on the up cycle, have greased and oiled all pivots with no joy. Any ideas.
Thanks Ron.
Hi,
Is there any error code displaying when it stops? It could be a problem with the door. It would be worth setting the door to manual operation and opening and closing it by hand to see how the door operates. If it is sticking in places it could cause this. Also if it is a sectional type door then stopping on opening is often an indication that the springs need more tension.