Resetting the Hormann Supramatic Series 2 Operator
Please note: Make sure the emergency release is not engaged and the door is set to work automatically.
1. Turn on the mains power supply to the unit while holding down the ‘PRG’ button. Keep the ‘PRG’ button pressed untill the screen shows ‘C’.
2. Release the ‘PRG’ button and the display briefly shows ‘J’ then a slowly flashing ‘0.’.
3. Use the up and down arrows to change the ‘0.’ to a ‘1’ – this selects the ‘up and over’ mode.
4. Hold down the ‘PRG’ button, the display changes to a solid ‘J’ then to a flashing ‘1’ – you can now release the ‘PRG’ button.
5. Hold down the ‘PRG’ button, the display should change from a flashing ‘1’ to a flashing ‘1.’ (note the ‘.’ in the bottom right).
8. Press the ‘DOWN’ arrow button. The door will fully close, then will automatically move back to the fully open position.
9. Press the ‘DOWN’ arrow button. The door will move to the closed position and back up to the open position automatically. It will then automatically move to the closed and open position one more time.
The display should now show a single red line at the top of the display to indicate it is in the open position.
The Operator is now fully reset.
I followed your steps – yet the door closed and then moved back to the fully open position. Any idea why? Cheers, Davis
Hello David, the garage door should finish the procedure in the open position, so it sounds like the procedure completed successfully. Is the door now working correctly? If not is it displaying an error code?
Hi,
I have reset the series 2 operator but now the remote doesn’t work, understandably, and the up and down arrows don’t open and close the door. How do I sync the existing remote or even get back to the stage where pushing the up or down arrow once will automatically open or close the door ?
Hello Mak, There should be an error code on the display screen on the operator, the error code may also display when you press the button to move the garage door up or down. Please post the error code here.
Hello, I followed the steps before to reset my supramatic P2, but by step 7 (Press the Up Arrow) the door doesn’t open and the display changed to code 6 with a flashing point. Can you help me?
Many thanks!
Hi,
Error ‘6.’ suggests that your operator is expecting a signal from a wicket door sensor. It could be a fault or it could be that the wicket door function is turned on in the service menu. The instruction manual that details how to locate and change the menu can be downloaded / viewed on the Hormann website at the link below. If you check out page 66 it shows you how to access the service menu and you need to make sure menu 4 is showing ‘5.’
http://www.hormann.co.uk/fileadmin/_country/hoermann.uk/dok/SupraMatic_Operator_E2_Garage_Door_Operator.pdf
Our garage door openers only work now when you are really close to the door & pointed in a certain direction. We have it programmed to work in our vehicles also & the same thing is happening. Can rarely get the vehicle to open door any more, need to use remotes & play with them for a while before we get them just so to open the door. Is there a sensor or something that could be going bad that we can replace? Thanks for your help. We have really loved this garage door opener. Supermatic A with the gray remote buttons.
Hello Terri, the receiver on the garage door is failing and needs to be replaced you can purchase them directly from our garage door spares web site here.
Hello
I have a supramatic 2 system, which has a fault condition when I try to open electrically.
Off load, Ie with the door disconnected it works fine, and reset was successful. On load, the door moves only a few inches on opening and stops. Fault condition code 5 appears on the display, following which the door will close again fine. I have tried assisting slightly by manually lifting the door as the controller operates, this sort of helps, but then the door will again stop at a random position, and the open command moves the door only a few inches again. Any help or advice would be gratefully received.
Thank you
Mick
Hello Mick, Fault Error 5 indicates there is an error with the garage door and not the motor. There could be an obstruction stopping the garage door from closing/opening in the correct position for instance there might be something in the tracks or the door may be catching somewhere during its operation process. Once clearing the obstruction or preventing the door from catching you must then reset the operator to relearn its position again. If there is no visible sign of any obstructions, we would recommend calling out a professional garage door engineer to investigate further.
Hi guys hope you can help. When I try, I get C, but no J option from hard reset. It wants to go into Learn mode, but interrupts in 4 places. My display has been on 4. With the dot flashing. The only other option from the prg menu , other than 0-9 i can get is U which is to do with the remote I think. I’m not sure if the series is the first model as I can’t see anything on the serial number to suggest it’s a later model!
Thanks,
Phil
Hello Phil,
What colour are the buttons on your Hormann hand held remote control?
Hi Daniel, they are grey, and only have two buttons. The back says HS(M)2/4 if that helps at all
Thanks,
Phil
Hi Phil,
It Sounds like a series 1 head unit. The Series 1 had the PRG button underneath the display and it had a single digit display as opposed to a double digit display. There were 2 different software versions for these, one was a 7 menu option and the later ones were a 9 menu system but the reset procedure should be the same. To reset the doors limits you need to use menu 1. If I remember correctly, you don’t need to hold the PRG button down while powering the unit. Just press the PRG button to select menu 1. After a couple of seconds, the display should then turn to ‘L’ to indicate learning mode. press and release the up arrow first to set the up limit. then press and release the down arrow to set the down limit. once the door reaches the bottom it should automatically carry out a complete opening cycle. You may have to repeat this a few times before the operator shows a single line to indicate the limits have been reset. Error 4 can sometimes indicate an internal board failure so it is possible that the unit is faulty but often resetting the limits can correct the issue.
Thanks Daniel, I think it is the original series. There seems to be 9 menus. I’ll have a play around with it, and let you know how it goes. Appreciate the advice
Phil
So, after a bit of a play around I still can’t seem to reset it. Cycling through the PRG button quickly seems to eventually find ‘1’ at the end of the menu, but soon returns to the flashing ‘4.’ The first letter that appears when I push PRG, is U, then L. When I run Learn mode, the door cycle is interrupted numerous times up and down, so I have to keep pushing up or down to finish it. I eventually see the single line display afterward, but only when I hit PRG. The display still shows ‘4., then the levels disappear again. Could be a system fault, but I feel small progress has been made!
Phil
Is the door working ok on manual (without the operator connected)? It could be that the door is too heavy or is binding in places. It would be worth disconnecting the operator and opening and closing the door manually a few times to check if it is working ok without the operator. If there is too much resistance it can cause issues with the learning cycles.
Hi I have a Hormann supramatic b2 and whilst the like turns on and off it only stays on for about 20 ~ 30 seconds max regardless of how long I programme it to be on. All menus work (door opening/closing, light etc) and light does come on when opening/closing and via remote but again only for a short time and then won’t come for a minute or (as if it needs to cool down – although it’s not actually hot). Unit clicks each time I press remote (light mapped to the 2nd button) so I don’t think it is circuit and I’ve replaced bulb with a new one. Help.
Hi Andrew,
This is not a problem I have come accross before. Exactly which operator are you using? Do you mean a Supramatic E2? What procedure are you using to change the light timer settings?
Tried pairing a new remote to a Supra E2.
Went through then process of selecting P, hen on 0 got the . Hit the button on the remote and got the fast flashes.
After this I got a U on the display
Any ideas on how to resolve greatly appreciated
Thanks
‘U’ usually means the operator needs resetting. You should be able to reset the limits by following the procedure on the article above – ‘Resetting the Hormann Supramatic Series 2 Operator’.
I have the P2 motor here in Norway with a set of photocells attached. The light is on, on both photocells( 2 wires to each ) showing they have power. When the signal is interrupted another light is seen but the door will not stop and reverse. Inside the wiring area there is 2 places for telephone like jacks. 1 has a blue wire I am assuming is the jumper, the other 1 has been removed. Without a wiring diagram I assume 1 jack is for photocell jumper and the other is for emergency stop such as door in door contact. It almost seems to be the contact from the photocell in the motor has failed to react. Any thoughts?
Hi Terry,
For the photocells to work you would normally need to set dip swich ‘D’ to the on position on the set of dip switches A-F underneath the photocell connections.
Also have you tried resetting the operator after the photocells are installed as follows…
1. Turn off the main power supply to the operator at the plug socket.
2. Turn the power back on while holding down the red LED button on the underside of the operator. Wait for the red LED button to flash before releasing the button.
3. Press and release the red LED button. The courtesy light should flash and the door should now move into the open position and then continue to move into the closed and open position a number of times to automatically set the doors open and closed limits.
4. Once the door has come to a stop the limits should be fully reset.
Thanks
Luke
Hello guys I am hoping you can help me please
I have inherited a property as both my parents have now died. The garage is fitted with a Hormann supramatic s power unit. We have no keys to manually open or lock the door, we do however have 2 remote controls (large green button) of which one is working. The remote not working is sending out a signal but appears to be unable to control the motor, is there a way I can re-establish the link?
Kind regards and many thanks in advance
Geoff
Hi Geoff,
The old Hormann big hand transmitters with a single green button used dip switches to set their code. There should be a series of dip switches inside the hand transmitter and they should match the working hand transmitter. Each dip switch is numbered 1, 2 etc and are either on or off and you need to make sure that the sequence is the same as the working hand transmitter. If it is and the hand transmitter is not operating the door it is likely that it has failed. We do supply compatible hand tranmitters for these but these don’t use dip switches and code in like the modern versions. You can see these on our spares site at the link below.
http://www.ukgaragedoorspares.co.uk/garage-door-hand-transmitters/hormann-hand-transmitters/hormann-hsm-4-mini-hand-transmitter-26-995mhz?filter=4
Hello,
Do you have any thoughts regarding a problem with my Surpramatic E.
Only during very warm weather, it throws out an error message 4. Which causes the door to stop start, up and down. This is totally cured by switching power off, untill the next warm day. Winter time is trouble free.
Many thanks
Deryck
Hi Deryck,
It would be useful to check the error code 4 you mention. Do you know what series supramatic you have? as the error codes are different for each series. It could be a mechanical issue with the door itself if heat and expansion are causing the door to operate with a little more resistance. Some adjustments to the hinges or spring tension could possibly resolve this. Alternatively, it could be an issue with the heat effecting circuits in the control unit. If it is an issue with the electronics, then the control unit would need to be changed.
Hello
The down arrow on my Supramatic E2 operator will not operate the door (nothing happens) Consequently, I can’t go through the full reset programme. Once I close the door manually, the contact point on the belt disengages from the cage and gets carried too close to the operator to re-engage it (unless I disconnect the operator first and physically push the belt back towards the door.
The remotes will not work at all while in L mode.
Any advice ?
If the down arrow has failed on the front of the head unit then there is no other way to reset the door unfortunately. There should be a back stop on the boom that you can adjust to stop the traveller moving too far back but you would need to reset the door after moving this. Occasionally it is possible to get the down arrow to work enough to reset the door but if it has failed completely you would need to replace the head unit.
We have just moved into a house with a Hormann Supramatic Series 2. I have reset and it is automatically opening and closing correctly when pressing up/down button, but none of the remotes the owners left are working. The link above to the instructions doesn’t work any longer – can you help?
Hi Paul, The new link to the instructions is below. There are a number of possible issues. The hand transmitters could be faulty or need new batteries. Depending on the age of the operator it may have an external receiver or the later models had a build in receiver but there could be a fault with the receiver. I would start by trying new batteries and going through the code in procedure. If it is an internal receiver then the procedure is as follows:
1.Press and hold the ‘PRG’ button.
2.After a few seconds the display should show a ‘1’ then a flashing ‘L’
3.You can now release the ‘PRG’ button.
4.Press and release the ‘PRG’ button once –the display should show a ‘P’ then a flashing ‘0’
5.Press and hold the ‘PRG’ button until the small ‘dot’ at the bottom right of the display also starts flashing, then release the ‘PRG’ button.
6. Press and hold the button on the hand transmitter you want to code in to the head unit
7. The ‘0.’ On the display will start to flash quickly then revert back to just the ‘0’ flashing slowly without the dot illuminated. You can now release the button on the hand control.
8. Press and release the ‘PRG’ twice until the display shows ‘0’ ‐ after a few seconds the display will change to a horizontal line to indicate the door position and you have exited the program mode.
The hand transmitter is now coded in to the head unit.
https://www.hormann.co.uk/fileadmin/_country/dok/SupraMatic_Operator_E2_Garage_Door_Operator.pdf
hi my supramatic motor stopped working. i closed the door last night but when tried to open in the morning it will not open, i checked the electric and plug electric is ok upto the plug but there are no light on the motor, remote working but it would not open the door. help please.
Brilliant instructions, thank you. I just could not follow the complicated instructions in manual. All reset now.
We have just moved into a house with 2 Hormann Supramatic Series E2. My problem is that one of the ports opens automatic after 4-5 hours. How can I reset the motor back to factory mode❓
Thank you. Excellent step by step instructions. Door now working perfectly.
Hi I have a supermatic 2 opener which has developed a fault where it opens on its own without anyone pressing a control, I have tried a reset but nothing. It still happens
Do you have any idea what else I could try please
If it has a wired push button, then it could be a fault with the wiring or the button. It could also be a faulty hand transmitter or accidental pressing of the hand transmitter button. I have seen this happen with a hand transmitter in a drawer, the button was getting pressed when the drawer was closed. I would start by disconnecting any wired push buttons and wiping all radio devices from the head unit then waiting to see if it happens again.
Hello, when my door closes it has begun to open back up about 50cm and displays error code 3. It doesn’t happen every time and there doesn’t appear to be any obstructions. It continues to happen even after a reset. When I reset the motor it flashes the number 4 at the end of the learning process. I’ve oiled all the hinges on the door panels and it seems to be moving quite freely. Any advice greatly appreciated.
Error 3 on a series 2 operator usually relates to the belt tension in the boom. If it is continuing to happen after a full reset it could indicate a fault. It would be worth inspecting the belt in the boom for any signs of damage and may also be worth adjusting the down stop bracket on the boom.
Hi, Opened the garage with the fob today as normal and opened fine but went to close and it didn’t go. I then pressed the down arrow on the unit and it was flashing 6. I then pressed the fob again and it closed then quickly opened again as if there was an obstruction. Continued to do this and the display had changed to a U. I then had to hold the down key down to bring the garage to the closed position but still there is a U on the screen and none of the fobs work. Any ideas what i should do?
Thankyou in advance,
Calum
Hi Calum,
I would try a reset. if is a series 2 unit then follow the instructions above. It is also probably worth setting the door to manual operation and checking it works freely when it is not attached to the motor.
Hi
I have a supramatic motor and I need to increase the time of automaticaly closing of the gate.
How can I do this?
Thanks
Hi Manuel, if it is a series 3 motor then menus 32, 33 and 34 correspond to the closing time.
32 is 30 seconds, 33 is 60 seconds and 34 is 120 seconds. You would need to hold the program button on the selected menu to enable that closing time.
Hi,
I have a series 3 and replaced the springs on the garage door. I completed the learning procedure but error code 2 displays. The manual says it’s the photocells but there aren’t any photocells installed. It also says to access menu 60 but it only goes up to 46? I’m a bit lost!!
Hi Jonathan,
It would be worth checking that nothing is connected to the photocell connectors in the back of the head unit and that the wire link is still connected in the X30 socket (next to the buss connector).
Menu 60 is part of the special advanced menus which are only accessible by qualified engineers. You should not need to access these menus. If you perform a full factory reset as detailed in the article above, turn on the mains power while holding down the PRG button, it will rescan all the connections and automatically turn off the photocell function if none are detected. If it is still displaying error 2 then you would really need to speak to your nearest Hormann dealer.
Excellent o did it
Hi
I have a Hormann Supramatic mechanism on a double door. The mechanism on the back is type HE/RE type.
I have two remotes. A four button one type HS (M) 2/4 which works ok, and and a two button HSE 2 type which doesn’t work. I have changed battery and red light shows signal but door won’t open.
Hello David,
Did the HSE 2 type remote work before or is it a new one? Please can you make sure that both remotes have the same coloured buttons, they need to be operating on the same frequency to work. If both remotes do have the same coloured buttons, then the remote that’s not working may just need reprogramming, especially if the battery has been flat for a long period of time. If the remotes are grey/blue buttons you need to follow the instructions for the series 2 programming instructions: https://www.youtube.com/watch?v=Pjso72de0TQ
If that fails to work, the HSE 2 type remote circuit board may have failed and you will require a new remote control. If you don’t have blue/grey button remotes please can you tell me which coloured button remotes you are trying to get working.
Thanks
HI
I have an M2 Automatic and it shows error code 4 (in manual as “overload current)” – reset operator but…
– i can reset it using reset commands and …
-it works once with the remote after resetting, then gives error again
-manual press of button on unit to open/close works fine at all times
Is the receiver unit perhaps at fault ?
all advice gratefully received
What is the exact model of the operator? It could be a faulty receiver or an external keypad with holiday mode turned on. You could replace the receiver or add an external if the internal receiver is faulty.
Hi There,
After blasting a day trying to fix the same door I thought I’d message here for help.
We had a power cut. Meaning the honmann motor went off in the garage. Before this has been fine.
This caused the door to fail.
After climbing through a window I was able to do the full reset but when seeking to use L to allow it to find the track I’ve got an error (8). I read the manual and appears to relate to door weight /issues?
I think this all has to be due to the fact that the part where the door mechanism captures the chain is all the way towards the motor (the part of the chain where it locks to the door lock is at the opposite end). Almost stuck up there.
Is there a way to manually move the chain so the door ?
Or at I going bonkers and this isn’t the reason?
Many thanks in advance
James
Hi James,
If it is a series 2 unit then error ‘8.’ usually relates to a photocell issue. It might be worth checking that these are either working ok, or if none are attached, making sure safety devices are turned off. This should be menu 4 in a series 2 unit.
What series motor is it and where have you found the information relating to the door weight?
If you want to reattach the door then you can check out our video on manual and automatic operation https://www.youtube.com/watch?v=kFvxX3QnOyQ
Hi Daniel,
Thanks so much for helping and your information is amazing. Yes series 2 mate.
The info I found on the manual suggested that when you put it in learning mode if the error comes back as >3 it means there’s a problem with the forces on the door.
But I did see error 8 relating to photocell. I don’t know if we have this but presumably not
Could you please provide step by step guide to telling it we don’t :).
That would be amazing.
Again, really appreciate the support here.
Regards
James
Hi Daniel,
Please ignore my other message mate. I managed to set the menu 4 to 0, indicating no presence of cells.
Now the motor makes a short effort to do something in L mode but then just stops. Feels like it’s lost a lot of power.
Any ideas? I am getting U as error a bit
Thanks again
James
Hi James, Are you starting the reset procedure from the beggining by unplugging the mains supply? Once the motor is in ‘L’ for learn mode you should press the up arrow to start the reset procedure. On some older models you then had to press the down arrow once the door had reached its up limit. Then continue to do this for the open / close cycles until the door had completely reset.
Thanks again,
I am doing that but when in L mode I press the up button. The motor makes a small cutting sound and nothing happens. Then the same for down arrow.
I’ve no idea why the L mode no longer works. I get U error message.
So annoying as all we had was a power failure.
To be clear what I’ve done is as follows:
Restart mode
Program it to be sectional door
Program it to be 0. On menu 4 for power cell absence
Go to second menu to start L mode
Then now getting error U
Thanks again
James
‘U’ indicates that the motor has not yet gone through the learn procedure. It may be worth just powering the operator off then back on without resetting and see if it operates. If it fails to go through a learn procedure, other than the photocells there is not much more that can be altered.
Hi, My garage door is working fine most of the time, but every 10nth time it fails to close entirely, leaving a 30 cm gap.
Ther door does not go up, it just stops. There is no error code. I did the reset procedure.. I tried running i manually and it seems smooth enough.. What can it be?
I highly appreciate it if you would come with your insights.
Thanks!
Hi Mads, the only issues I can think of are that there is an obstruction somewhere, but you would get an error code for this, or it could be that partial open is coded in on some of the hand transmitters. It might be worth wiping all the hand transmitter codes from the head unit and coding all the hand transmitters back in, but making sure you don’t code in to the partial open function.
It was a bad roller that was to tight. Sometimes it stuck. After a little adjustment its fine 🙂
Thank you for your input!
I have a Hormann Supramatic E Series garage door showing Code C. Have tried resetting procedure. what does C code means and what I can do to rest it please?
Hi Stuart, it depends exactly which model you have, but ‘C’ should usually only ever be briefly displayed to indicate the motor has been reset, usually by holding down PRG while you turn the mains power on. Once you let go of the PRG button the display should change. If it is showing C constantly it could indicate a fault with the motor, maybe even a faulty PRG button. Other than the reset procedure there is not much more I can think of that you can do. It would be worth disconnecting any wired push buttons or photocells before trying the reset to see if that makes any difference.
Thank you-unfortunately I have tried all of that. I’m guessing a motor fault then.
Unfortunately it does sound like it. The motors do have a 5 year warranty so it may be covered.
Hi I’ve have a problem with the learning mote my door will go up in L mode when up it will not go down in
L mode the only way I can get it to go down is when it shows up a U can you help please thank you
Hi Bob, ‘U’ indicates that the operator has not had its limits set. It must go through the full limit setting procedure in learn ‘L’ mode before it will operate correctly. Does it show any errors in L mode?
Another thing I’ve noticed if when the door is up in flashing L mode and I press up while the doòr is up goes on 8 for a split second the a solid F shows don’t know if that is something to do with the problem..
Number 8 usually relates to a photocell problem. Does the door have photocells installed? It could be that they are not aligned correctly or have a fault.
No it don’t have any photocells installed I have two doors the other door slows down as it shuts and opens but the door I’m haveing trouble with looks to be closing and opening quiet hard I just can’t get the door to go down when it’s in L mode to do the full cycle it’s supposed to do.
What version supramatic is it? It might have photocells set to ‘on’ in the menu. What happens if you turn the power off and on without holding the prg button?
It’s a supramatic E
When I turn power off then back on the flashing L lights up the door only goes up in flashing L mode nothing happens when I press the down button.
If it is one of the older series 1 or series 2 supramatics then it would be worth checking that photocells are turned off by checking menu 4 is set to ‘0.’ – It is also worth checking the door moves freely when it is disconected from the operator. Other than this, if the unit does not complete the learning runs then it will not function correctly. It could be a fault with the motor.
Hi
have the supermatic 2 quite old but works fine most of the time but if 1 of the doors is not opened (have 2)every week or so I have to reset it then works fine again seems to lose its memory
any ideas
Hi Martyn, Its not a fault I have come accross before and I cant think of any procedure that might rectify this issue. Why do you need to reset it, what does the system do when you try and operate the door after a few weeks without use?
I have reset my hormann supramatic garage door operator and it works but when i use the handset to open/close the operator shows a flashing “U”. and the handset doesn’t work.
Any suggestions please?
Hi Sandra, you may need to code the hand transmitter into the head unit. The method depends which series you have. It should say the exact model on the label at the side of the head unit.
Hi, I have the Garador auto expert with the hormann remote. The battery went flat in the remote and after renewing the battery the door only worked from the button the motor. I have tried several times to reprogramme it from the receiver button, pressing it and then pressing a button the remote. Still not working, help appreciated!
Hi Tony, I am not familiar with that model of Garador operator. Do you know how old the unit is or what year it was installed? I will see if I can obtain the instructions.
Wow, garage door has stopped about a foot off the ground for about 5 years – was finally thinking about getting someone in, but found this instruction.
Hey Presto, garage door now re-learnt and opens as it should do.
A great big thank you….
Hi! I tried to reset the supramatic E2 for several times and it first came to C then F then E and finally stopped at U flashing . Possible to fix ?
Thanks !
Hello,
It could possible be due to the motor has failed. I would suggest putting the door on manual mode (https://abigaragedoors.co.uk/manual-and-automatic-operation-of-hormann-operators/) and closing the door up and down by hand, making sure the door is operating as it should be and nothing is preventing it from opening and closing. If that checks out, you can then put the door back on to automatic and try resetting the door again, if the letter ‘U’ is presented again try pressing the up arrow. If that fails I’m afraid it’s most likely due to the motor has reached the end of it’s life.
Thanks
Hi – I have a Supramatic E2 whihc was being used in manual (U mode) for some time following a power cut. I did the reset yesterday and the door was working fine. All of a sudden this morning the garage doors have slightly opened to around 15 degrees or so for no reason. What would cause the doors to open by themselves? Many thanks in advance. Andy
Hello,
Please can you try resetting the door again. Occasionally you may have to reset the door a couple of times for it to learn its start and stop positions correctly. Then try opening and closing the door after the reset from the remote control to make sure its opening and closing.
Thanks
Hi Daniel – I did exactly that but with a slightly different reset method I think as the doors did a lot more opening and closing by themselves. Touch wood all seems o.k so many thanks for your help. Do these systems have the option to add safety sensors?
Regards
Andy
Hi Andrew, Following Daniels comment, it sounds like the bottom limit maybe needed a slight adjustment and the door might have reversed on close and opened slightly. Resetting it again just adjusts the bottom limit again.
You can get additional photocells for this motor. You can order them from our spares website:
https://www.ukgaragedoorspares.co.uk/garage-door-photocells/hormann-el-101-one-way-photocell